Field Service Dispatch Specialist

Capstone Mechanical, LP.; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

Capstone Mechanical, LP. is seeking a dispatcher to schedule and dispatch technicians for service, maintenance, and emergency calls.

The role involves coordinating daily routes, communicating status updates to customers and team members, and ensuring timely completion of dispatched work with courteous service. Responsibilities include handling service requests, maintaining accurate documentation, and supporting billing handoffs.

Qualifications

• Clear verbal and written communication with customers, technicians, coworkers, and supervisors.
• Ability to organize schedules, prioritize service calls, and adjust dispatch plans throughout the day.
• Attention to detail when documenting work orders, call notes, and service updates.

Responsibilities

• Receive customer service calls and dispatch technicians to appropriate service locations.
• Schedule daily service, maintenance, and emergency repair calls based on technician availability and customer needs.
• Communicate work order details, schedule changes, and service updates to technicians, customers, coworkers, and supervisors.
• Monitor technician locations and progress throughout the day to help maintain efficient dispatch flow.
• Provide technicians with relevant route, customer, equipment, traffic, weather, or access information needed to complete assigned calls.
• Document customer requests, service updates, call notes, and services performed in the appropriate system.
• Confirm technician time and basic work order information for billing handoff.
• Coordinate tools, parts, or inventory needs related to dispatched service orders as directed.
• Escalate scheduling conflicts, customer concerns, or service issues to the manager as needed.
• Other duties as assigned.

Skills

Clear communication

Organizational skills

Attention to detail

Schedule coordination

Education

High School Diploma or GED

Job description

Capstone Mechanical, LP. is seeking a dispatcher to schedule and dispatch technicians for service, maintenance, and emergency calls.

The role involves coordinating daily routes, communicating status updates to customers and team members, and ensuring timely completion of dispatched work with courteous service. Responsibilities include handling service requests, maintaining accurate documentation, and supporting billing handoffs.