Hybrid Field Service Scheduler – Route & Dispatch Pro

Quench USA; Grapevine (TX); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match 50% up to 6%

Life insurance

Disability

Paid Time Away + 10 paid holidays

Parental leave

Career progression opportunities

Coaching and professional development

Job summary

Culligan Quench is hiring a Field Service Dispatcher to coordinate technician dispatching, routing, and service scheduling. You will balance schedules with customer needs, optimize routes, and support SLA compliance across our North American network.

The role requires 2+ years in dispatching or routing, strong communication, and the ability to work in a fast-paced environment. Hybrid work: 2 remote days, 3 in-office days at King of Prussia, PA or Grapevine, TX.

Qualifications

• 2+ years routing, dispatching, or field service scheduling experience.
• Experience coordinating technician installations or emergency service calls is preferred.
• Strong communication, organization and proactive problem-solving skills.
• Proficiency with Microsoft Office; Salesforce experience is a plus.

Responsibilities

• Coordinate technician dispatching and routing for installations, service calls, and repairs.
• Communicate with customers to confirm appointment details and scheduling updates.
• Collaborate with Sales, Service, and Supply Chain to meet customer needs.
• Proactively monitor service queues to meet or exceed SLAs.
• Troubleshoot scheduling conflicts and adjust routes in real time.
• Escalate service issues and keep stakeholders informed.
• Attend daily service huddles and support field planning.
• Document all updates and communications in service systems.

Skills

Routing experience

Dispatching

Communication skills

Organizational skills

Cross-functional collaboration

Tools

Microsoft Office

Salesforce

Job description

Culligan Quench is hiring a Field Service Dispatcher to coordinate technician dispatching, routing, and service scheduling. You will balance schedules with customer needs, optimize routes, and support SLA compliance across our North American network.

The role requires 2+ years in dispatching or routing, strong communication, and the ability to work in a fast-paced environment. Hybrid work: 2 remote days, 3 in-office days at King of Prussia, PA or Grapevine, TX.