Hybrid Dispatcher - Inbound Scheduling & Coordination

Talentify; Naperville (IL); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Paid Time Off / Vacation

Job summary

Aston Carter in Naperville, IL is seeking a dispatcher to manage high-volume appointment scheduling and follow-ups. The role focuses on reducing missed SLAs and ensuring 100% entitlement of jobs through effective communication with onshore schedulers.

You will handle inbound calls, create and assign appointments in Oracle, and quickly contact customers to coordinate outcomes, with optional work-from-home on select days in a hybrid setting.

Qualifications

• 1-3+ years of high-volume scheduling or dispatch experience.
• Proficiency in customer service, schedule planning, and Microsoft Office.
• Experience with scheduling coordination and inbound call management.
• HS Diploma or GED is required.

Responsibilities

• Take inbound calls from customers or technicians regarding appointments.
• Call customers to schedule appointments for the IHT team based on claims from the contact center.
• Create appointments in Oracle and assign them to technicians considering territories, skillsets, and availability.
• Confirm customer service addresses, phone numbers, and gather all necessary details for successful appointment completion.
• Contact customers within one hour of claim creation and assign tasks to 3rd party contractors if IHT cannot meet SLAs or if the appointment is outside IHT's scope of work.

Skills

Customer service

Schedule planning

Inbound call management

Scheduling coordination

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Aston Carter in Naperville, IL is seeking a dispatcher to manage high-volume appointment scheduling and follow-ups. The role focuses on reducing missed SLAs and ensuring 100% entitlement of jobs through effective communication with onshore schedulers.

You will handle inbound calls, create and assign appointments in Oracle, and quickly contact customers to coordinate outcomes, with optional work-from-home on select days in a hybrid setting.