Dispatcher

Aston Carter; Chicago (IL); Remote; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Transportation benefits

Paid time off (PTO)

Job summary

Aston Carter is seeking a 100% remote Dispatcher who can live within roughly 75 miles of Chicago, IL to support a growing field service operation. The role emphasizes scheduling, dispatching, customer communication, and problem-solving to coordinate technicians visiting customer sites for repairs and maintenance.

Responsibilities include reviewing work orders in Salesforce, assigning calls, managing schedules, and updating customers on changes or delays.

Qualifications

• Dispatching experience preferred.
• Customer service experience beneficial.
• Experience managing schedules and high-volume workloads.
• Strong communication and problem-solving skills.
• Ability to adapt to changing priorities and difficult customer situations.
• Basic Excel skills, including sorting and filtering.

Responsibilities

• Review incoming work orders through Salesforce.
• Assign service calls to the appropriate field technicians.
• Manage technician schedules, routes, and service appointments.
• Schedule upcoming work across multiple service territories.
• Monitor high-volume work order activity and adjust schedules as priorities change.
• Communicate delays, schedule changes, and appointment updates to customers.
• Handle escalated service requests and customer concerns.
• Communicate regularly with technicians, account managers, sales, and customer service teams.
• Manage frequent phone and email communication throughout the day.

Skills

Dispatching experience

Customer service

Schedule management

Communication skills

Problem solving

Excel basics

Salesforce experience

Tools

Salesforce

Excel

Job description

Location

100% Remote, must live within approximately 75 miles of the Chicago, IL

Remote Dispatcher

Location

100% Remote, must live within approximately 75 miles of Chicago, IL

Schedule

Monday-Friday, 7:00 AM-4:00 PM CST

Pay

$23-$24/hour

Contract

10-12 months with potential for permanent hire

Hiring Timeline

• Interviews: Week of November 16-22
• Start Date: December 1
• Candidates must be available to interview during this window and start on 12/1.

The Opportunity

We are hiring Dispatchers to support a growing field service operation. This team coordinates service technicians who travel to customer locations to repair and maintain equipment. This is a fast-paced role focused on scheduling, dispatching, customer communication, and problem-solving. You'll manage incoming service requests, coordinate technician schedules, and help ensure customers receive timely service.

What You’ll Do

• Review incoming work orders through Salesforce
• Assign service calls to the appropriate field technicians
• Manage technician schedules, routes, and service appointments
• Schedule upcoming work across multiple service territories
• Monitor high-volume work order activity and adjust schedules as priorities change
• Communicate delays, schedule changes, and appointment updates to customers
• Handle escalated service requests and customer concerns
• Communicate regularly with technicians, account managers, sales, and customer service teams
• Manage frequent phone and email communication throughout the day

What We’re Looking For

Dispatching experience is strongly preferred.

Ideal Candidates Will Have

• Previous dispatching, scheduling, or service coordination experience
• Customer service experience
• Experience managing schedules and high-volume workloads
• Strong communication and problem-solving skills
• Ability to handle changing priorities and difficult customer situations
• Basic Excel skills, including sorting and filtering
• Salesforce experience is a plus
• Stable work history with demonstrated tenure
• Ability to stay productive and accountable in a fully remote environment

Training & Opportunity

New hires receive 3-4 weeks of structured, side-by-side training before taking ownership of assigned service markets.

What’s In It For You

• 100% remote work
• Monday-Friday daytime schedule
• 10-12 month contract with potential for permanent hire
• Structured training and onboarding
• Opportunity to join a team growing from approximately 30 to 60 dispatchers
• Exposure to Salesforce and service operations technology
• Potential long-term career growth within service, sales, operations, or management
• Business-related cell phone reimbursement

Must reside within

approximately 75 miles of Chicago, IL

Interviews: November 16-22 | Start Date: December 1

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay And Benefits

The pay range for this position is $23.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Chicago, IL.

Application Deadline

This position is anticipated to close on Nov 25, 2026.

Workplace Type

This is fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.