Remote Field Claims Specialist II (Property)

Nationwide; United States; Remote; USD 62,500 - 115,500; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Company-paid pension plan

Paid time off, minimum 18 days for new

Job summary

No two property claims are alike, and each customer has unique needs. Our team at Nationwide thrives on providing the best service and building lasting relationships with customers. If you are confident to learn and grow, we want to know more about you!

As a Field Claims Specialist, you’ll investigate and resolve moderate to severe property damage claims by phone and face-to-face. This role requires travel within Fort Worth, TX and surrounding areas, with potential overnight stays and CAT

Qualifications

• 3–5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate.
• Experience writing estimates and handling claims start to finish.
• Construction background/experience (Residential, Roofing, Remodeling, Water mitigation).
• Strong customer service and communication skills.
• CAT duty is a requirement of this role.

Responsibilities

• Handles all assigned claims promptly and effectively with minimal direction and oversight; makes decisions within delegated authority.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy; follows file-conferencing notification and authority procedures.
• Maintains current knowledge of insurance product/services, guidelines, and policy changes; attends seminars and training as needed.
• Keeps up-to-date knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports, and other required information to claims management.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities; prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow-ups through proficient use of claims and related business systems.
• Delivers an outstanding customer service experience to all Nationwide customers; maintains high standards of professional conduct.

Skills

Claims handling

Xactimate

Customer service

Communication

CAT duty

Education

Undergraduate degree

Tools

Xactimate

Job description

No two property claims are alike, and each customer has unique needs. Our team at Nationwide thrives on providing the best service and building lasting relationships with customers. If you are confident to learn and grow, we want to know more about you!

As a Field Claims Specialist, you’ll investigate and resolve moderate to severe property damage claims by phone and face-to-face. This role requires travel within Fort Worth, TX and surrounding areas, with potential overnight stays and CAT