Remote Field Property Claims Specialist I

Nationwide; Brea (CA); Remote; USD 49,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability coverage

Paid time off

9 paid holidays

401k with company match

Pension plan

Business casual

Job summary

Nationwide is seeking a Field Claims Specialist I to investigate and resolve personal lines property damage claims by phone and in person. You will travel regionally, perform inspections, and work with cross-functional teams to ensure excellent customer service.

The role requires 1–3 years of claims experience, knowledge of Xactimate, and a strong focus on customer service. CAT duties are a normal part of the job.

Qualifications

• Undergraduate degree or equivalent experience.
• 1–3 years of related property claims handling experience.
• Experience in a customer service environment with flexible hours.
• Knowledge of claims systems and general insurance practices.
• Construction terminology and estimating practices.

Responsibilities

• Handle assigned claims promptly with guidance as needed.
• Determine coverages and apply claims practices per policy.
• Open/close reserves and manage file status per procedures.
• Maintain knowledge of claims guidelines, industry practices and local market pricing.
• Submit reports to claims management as required and assist subrogation efforts.
• Communicate with customers to deliver outstanding service.

Skills

Communication skills

Customer service

Analytical thinking

Problem solving

Organizational skills

Education

Undergraduate degree or equivalent

Tools

Xactimate

Claims systems

Job description

Nationwide is seeking a Field Claims Specialist I to investigate and resolve personal lines property damage claims by phone and in person. You will travel regionally, perform inspections, and work with cross-functional teams to ensure excellent customer service.

The role requires 1–3 years of claims experience, knowledge of Xactimate, and a strong focus on customer service. CAT duties are a normal part of the job.