Remote FHA Mortgage Support Specialist

Challenge Unlimited; United States; Remote; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan

Life Insurance

401(k) Plan

Paid Time Off (Vacation, Sick, & Holid

Short Term Disability

Job summary

Challenge Unlimited is building a remote team to handle FHA mortgage program inquiries, supported via a knowledge base and Salesforce case management. You will resolve most questions on first contact and pass complex cases to HUD/FHA specialists with complete notes.

Ideal candidates have mortgage or real estate exposure, strong written and spoken English, and a commitment to privacy and accuracy. This role offers a weekday schedule from 8:00am to 8:00pm ET.

Qualifications

• Two years of customer service by phone required.
• Clear written and spoken English. Short writing test.
• Computer skills, web research, and typing 40 wpm.
• Ability to pass a federal background check and a public trust investigation.

Responsibilities

• Answer inbound calls, emails, chats, and texts about FHA mortgage programs.
• Explain FHA loan programs, eligibility, and the application process.
• Assist lenders, appraisers, and industry users with access and questions.
• Record every contact in Salesforce with full notes.
• Transfer complex cases to HUD/FHA specialists.

Skills

Customer service

Phone support

Attention to detail

Written and verbal English

Typing 40 wpm

Compliance and privacy

Web research

Education

High school diploma or GED; some college preferred

Tools

Salesforce

Case management system

Knowledge base

Job description

Challenge Unlimited is building a remote team to handle FHA mortgage program inquiries, supported via a knowledge base and Salesforce case management. You will resolve most questions on first contact and pass complex cases to HUD/FHA specialists with complete notes.

Ideal candidates have mortgage or real estate exposure, strong written and spoken English, and a commitment to privacy and accuracy. This role offers a weekday schedule from 8:00am to 8:00pm ET.