Remote Mortgage Phone Support Specialist

ARIVE; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Matching 401(k)

PTO

Job summary

ARIVE is seeking a remote Customer Service Representative (Phone Support) to assist mortgage-platform users from the continental United States. This full-time, salaried role emphasizes clear phone communication, troubleshooting, and timely callbacks.

Requirements include 2+ years in customer support with phone experience; mortgage industry background is strongly preferred. Benefits include medical, dental, vision, matching 401(k) and PTO. Remote schedule is Monday–Friday within US time zones.

Qualifications

• 2+ years of relevant customer support, including phone support
• Mortgage background strongly preferred

Responsibilities

• Help mortgage-platform users with questions, basic troubleshooting, callbacks and escalation routing

Skills

Phone support

Customer service

Job description

ARIVE is seeking a remote Customer Service Representative (Phone Support) to assist mortgage-platform users from the continental United States. This full-time, salaried role emphasizes clear phone communication, troubleshooting, and timely callbacks.

Requirements include 2+ years in customer support with phone experience; mortgage industry background is strongly preferred. Benefits include medical, dental, vision, matching 401(k) and PTO. Remote schedule is Monday–Friday within US time zones.