Remote FHA Mortgage Support Specialist

Challenge Unlimited Inc.; United States; A distancia; USD 32.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care plan

Life insurance

401(k) plan

Paid time off

Short term disability

Descripción de la vacante

Challenge Unlimited Inc. is assembling a team of remote customer service representatives for a federal contract center handling FHA-insured home loan inquiries. You will use a knowledge base and Salesforce to resolve most questions on first contact, with complex cases escalated to HUD/FHA specialists.

Candidates should be patient, precise, and able to follow procedures. The role offers weekday shifts, a remote setup, and pay in the $23–$24 per hour range plus benefits.

Formación

• Two years of customer service by phone; email and chat preferred.
• Clear written and spoken English; a short writing test will be given.
• Typing speed of at least 40 words per minute.
• Must pass a federal background check and a public trust investigation.

Responsabilidades

• Answer inbound calls, emails, chats, and texts from consumers and mortgage professionals about FHA programs.
• Explain FHA loan programs, eligibility, and application process.
• Assist lenders and other users with account access and system questions.
• Record contacts in Salesforce and manage service requests.
• Transfer complex cases to HUD/FHA specialists with full notes.

Conocimientos

Phone support

English proficiency

Typing 40 wpm

Customer service

Educación

High school diploma or GED

Two years of college

Associate degree or higher

Herramientas

Salesforce

Descripción del empleo

Challenge Unlimited Inc. is assembling a team of remote customer service representatives for a federal contract center handling FHA-insured home loan inquiries. You will use a knowledge base and Salesforce to resolve most questions on first contact, with complex cases escalated to HUD/FHA specialists.

Candidates should be patient, precise, and able to follow procedures. The role offers weekday shifts, a remote setup, and pay in the $23–$24 per hour range plus benefits.