Remote FHA Claims Specialist: Loss Mitigation Expert

Carrington Mortgage Services, LLC; United States; Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) matching contribution

Employee discounts

Educational reimbursement

Training programs

Charitable foundation

Job summary

Carrington Mortgage Services, LLC is seeking a Loss Mitigation FHA Claims Specialist to work remotely from home in the United States, handling HUD/FHA claims in accordance with guidelines and timelines. The role emphasizes accuracy, documentation, and meeting strict deadlines.

Requirements include a high school diploma or equivalent and 1–2 years of mortgage servicing default experience, plus strong communication and organizational skills. Comprehensive benefits and ongoing training are provided.

Qualifications

• High School Diploma or equivalent work experience; some college preferred.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
• Follow up semi-daily on all outstanding claim proceeds.
• Perform a loan level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness including all escrow and corporate advances.
• Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.
• Review, follow-up and ensure the timely and accurate completion of all regular scheduled steps.
• Input the completion date on the date the action occurs.
• Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.
• Perform routine follow-up on a daily basis.
• Keep Supervisor informed of all trends and problems including, but not limited, claim denials/curtailments, processing delays, etc.
• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes.
• Ensure all claim documents are imaged timely.
• Maintain and controls the HUD audit file.
• Perform other duties as assigned.

Skills

Mortgage servicing

Loss mitigation

Communication

Time management

Problem solving

Teamwork

Education

High School Diploma

Job description

Carrington Mortgage Services, LLC is seeking a Loss Mitigation FHA Claims Specialist to work remotely from home in the United States, handling HUD/FHA claims in accordance with guidelines and timelines. The role emphasizes accuracy, documentation, and meeting strict deadlines.

Requirements include a high school diploma or equivalent and 1–2 years of mortgage servicing default experience, plus strong communication and organizational skills. Comprehensive benefits and ongoing training are provided.