Remote FHA Claims & Loss Mitigation Specialist

Carrington; Montpelier (VT); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discounts portal access

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation

Job summary

Carrington Mortgage Services seeks a Loss Mitigation FHA Claims Specialist to prepare, file, and follow up on all FHA home retention claims remotely from home. The role requires handling HUD claims, reconciling final claim proceeds, and ensuring timely documentation and imaging in CMS systems.

Strong communication, detail orientation, and ability to work under deadlines are essential. Qualifications include 1–2 years in mortgage servicing defaults, FHA claims experience preferred, and

Qualifications

• High School Diploma or equivalent work experience; some college preferred.
• 1–2 years mortgage servicing default experience preferred.
• Previous FHA claims experience preferred.
• Understanding the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Ability to communicate effectively with all levels both internally and externally.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS.
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).

Responsibilities

• Prepare and file HUD claims timely and accurately according to HUD guidelines.
• Follow up on all outstanding claim proceeds.
• Perform loan level reconciliation for final claim proceeds and adjust as needed.
• Provide posting instructions within 24 hours of claim receipt.
• Review and ensure timely completion of scheduled steps.
• Input the completion date when actions occur.
• Obtain approval and adjust scheduled dates as needed.
• Perform routine daily follow-ups.
• Keep Supervisor informed of trends and problems such as denials or delays.
• Document all servicing actions, delays, follow-ups, and phone conversations.
• Ensure all claim documents are imaged timely.
• Maintain HUD audit file.
• Perform other duties as assigned.

Skills

Mortgage servicing

FHA claims

Attention to detail

Communication skills

Time management

Education

High School Diploma or equivalent

Some college preferred

Job description

Carrington Mortgage Services seeks a Loss Mitigation FHA Claims Specialist to prepare, file, and follow up on all FHA home retention claims remotely from home. The role requires handling HUD claims, reconciling final claim proceeds, and ensuring timely documentation and imaging in CMS systems.

Strong communication, detail orientation, and ability to work under deadlines are essential. Qualifications include 1–2 years in mortgage servicing defaults, FHA claims experience preferred, and