Remote Federal Reporting & Analytics Analyst

Maximus

Boston (MA)

Remote

USD 45,000 - 69,000

Full time

5 days ago

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Job summary

Maximus is hiring a remote Analyst to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies. The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.

This is a fully remote role with equipment provided.

Qualifications

Bachelor's degree in a relevant field and 3+ years of professional experience.
U.S. Citizenship and ability to pass a security clearance.
2+ years of data analytics in a call center environment.
Experience with Power Platform preferred.

Responsibilities

Responsible for database administration, data consolidation, data analysis and management reporting.
Design database reports based on the requestor’s requirements in support of key business strategies.
Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
Create user guides and train on use of database reports, as necessary.