Remote Data & Reporting Analyst

Maximus; Bismarck (ND); Remote; USD 45,000 - 69,000; Full time

Job summary

Maximus is hiring a remote Analyst to support a federal program in a consolidated contact center environment, handling multiple agencies. The Analyst will build reports and dashboards, deliver daily client reports, and perform ad hoc trend analyses to provide actionable insights to operational leaders.

This is a fully remote role with work contingent upon contract award and the ability to pass a federal background check. Equipment will be provided to meet home office requirements and U.S.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience.
• U.S. Citizenship and ability to pass a security clearance.
• 2+ years of data analytics experience in a call center environment.
• Experience with Microsoft Power Platform preferred.
• Experience with MicroStrategy preferred.
• Ability to quickly learn and adapt to new technologies.
• Strong attention to detail.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Responsible for database administration, data consolidation, data analysis and management reporting.
• Design database reports based on the requestor’s requirements in support of key business strategies.
• Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
• Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
• Create user guides and train on use of database reports, as necessary.

Skills

Data analytics

Call center experience

Power Platform

MicroStrategy

Attention to detail

Problem solving

Education

Bachelor's degree in relevant field

Tools

MicroStrategy

Amazon Connect

Microsoft Excel

Power BI

Power Apps

Power Automate

Job description

Maximus is hiring a remote Analyst to support a federal program in a consolidated contact center environment, handling multiple agencies. The Analyst will build reports and dashboards, deliver daily client reports, and perform ad hoc trend analyses to provide actionable insights to operational leaders.

This is a fully remote role with work contingent upon contract award and the ability to pass a federal background check. Equipment will be provided to meet home office requirements and U.S.