Remote Data & Reporting Analyst (Federal)

Maximus; Cheyenne (WY); Remote; USD 45,000 - 69,000; Full time

Job summary

Maximus is seeking a remote Analyst to support a federal program in a consolidated contact center environment. You will build reports and dashboards to provide actionable insights to operational leaders, deliver daily client reports, and perform ad hoc analyses of trends and data.

The role is fully remote and contingent upon contract award. Candidates must pass a federal background check and reside in the Continental US. Equipment will be provided to support remote work.

Qualifications

• Bachelor's degree in relevant field and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• U.S. Citizenship and ability to pass a security clearance
• 2+ years of specific experience performing data analytics within a call center environment
• Experience with Microsoft Power Platform preferred
• Experience with MicroStrategy preferred
• Ability to quickly learn and adapt to new technologies
• Strong attention to detail
• Strong critical thinking and problem-solving skills

Responsibilities

• Responsible for database administration, data consolidation, data analysis and management reporting.
• Design database reports based on the requestor’s requirements in support of key business strategies.
• Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
• Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
• Create user guides and train on use of database reports, as necessary.

Skills

Data analytics

Detail oriented

Critical thinking

Adaptability

Education

Bachelor's degree

Tools

Power Platform

MicroStrategy

Microsoft Excel

Power BI

Power Apps

Power Automate

Amazon Connect

Job description

Maximus is seeking a remote Analyst to support a federal program in a consolidated contact center environment. You will build reports and dashboards to provide actionable insights to operational leaders, deliver daily client reports, and perform ad hoc analyses of trends and data.

The role is fully remote and contingent upon contract award. Candidates must pass a federal background check and reside in the Continental US. Equipment will be provided to support remote work.