Remote Federal Programs Lead, Contact Center

Maximus; San Juan (PR); Remote; USD 90,000 - 130,000; Full time

Job summary

Maximus is seeking a Sr. Manager to lead federal contact center programs, ensuring KPIs, schedules, staffing, and deliverables while maintaining Government relationships. This is a fully remote role contingent on contract award and ability to pass a federal background check.

Responsibilities include directing cross-functional teams, managing high-value initiatives, and ensuring performance across multilingual omnichannel channels, with emphasis on security compliance and scalable operations.

Qualifications

• Bachelor's degree in a relevant field and 7+ years of experience.
• U.S. Citizenship and ability to pass a security clearance.
• Experience managing complex federal programs and cross-functional teams.

Responsibilities

• Deliver multiple high-value projects on time and within budget.
• Lead cross-functional teams to meet specifications and KPIs.
• Develop and maintain program management plans and governance.

Skills

Program management

Leadership

Client/stakeholder management

Risk management

Communication

Education

Bachelor's degree in a relevant field

PM certification (PMP, PgMP, ITIL) preferred

Tools

CRM/CCaaS

Contact center technologies

Job description

Maximus is seeking a Sr. Manager to lead federal contact center programs, ensuring KPIs, schedules, staffing, and deliverables while maintaining Government relationships. This is a fully remote role contingent on contract award and ability to pass a federal background check.

Responsibilities include directing cross-functional teams, managing high-value initiatives, and ensuring performance across multilingual omnichannel channels, with emphasis on security compliance and scalable operations.