Remote Senior Program Manager — Federal Contact Center

Maximus; Dover (DE); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Sr. Manager to lead federal contact center programs, ensuring contractual performance, KPIs, schedules, staffing, and budgets while maintaining strong relationships with Government stakeholders.

This fully remote role requires passing a federal background check and is contingent on contract award. You will direct cross-functional teams, manage risks, and drive continuous improvement across omnichannel contact centers delivering phone, email, chat, and more.

Formación

• Bachelor's degree in relevant field and 7+ years of experience.
• U.S. Citizenship and ability to pass security clearance.
• Experience managing complex programs, budgets, staffing, and administrative resources.
• Experience managing Federal Government contracts or programs, including interaction with Contracting Officers and Government stakeholders.
• PMI/ITIL certification preferred.

Responsabilidades

• Deliver multiple projects with high value and risk.
• Lead cross-functional program teams to meet specifications, on time and within budget.
• Develop and maintain program management plans and governance structures.
• Establish relationships with Government customers and stakeholders.
• Monitor KPIs, service levels, and performance data to drive improvements.

Conocimientos

Leadership

Cross-functional leadership

Stakeholder management

Project management

Risk management

Educación

Bachelor's degree

Herramientas

CRM/CCaaS

Descripción del empleo

Maximus is seeking a Sr. Manager to lead federal contact center programs, ensuring contractual performance, KPIs, schedules, staffing, and budgets while maintaining strong relationships with Government stakeholders.

This fully remote role requires passing a federal background check and is contingent on contract award. You will direct cross-functional teams, manage risks, and drive continuous improvement across omnichannel contact centers delivering phone, email, chat, and more.