Remote Senior Manager, Federal Contact Center Programs

Maximus; Jackson (MS); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Sr. Manager to lead assigned federal contact center programs. This remote role requires overseeing contract requirements, KPIs, schedules, staffing, and budgets while maintaining strong government relationships.

The position requires 7+ years of experience, U.S. citizenship, and the ability to pass a federal background check. Home-office requirements and security clearances are prerequisites for success in this remote, contract-backed role.

Formación

• Bachelor's degree in a relevant field and 7+ years of professional experience required.
• U.S. Citizenship and ability to pass a security clearance.
• Experience managing complex federal contracts/programs, budgets, staffing, and governance.
• Experience leading cross-functional teams and managing multiple priorities.
• Experience monitoring KPIs, SLAs, and program deliverables.

Responsabilidades

• Lead multi-project programs with high value and risk.
• Develop methodologies and criteria for complex projects.
• Provide leadership to project teams to meet specs, schedule, and budget.
• Oversee staffing, performance, and operational priorities.
• Maintain relationships with Government stakeholders and contract representatives.
• Drive data-driven decisions, risk management, and continuous improvement.

Conocimientos

Leadership

Stakeholder mgmt

Program governance

Risk management

Communication

Educación

Bachelor's degree in relevant field

Descripción del empleo

Maximus is seeking a Sr. Manager to lead assigned federal contact center programs. This remote role requires overseeing contract requirements, KPIs, schedules, staffing, and budgets while maintaining strong government relationships.

The position requires 7+ years of experience, U.S. citizenship, and the ability to pass a federal background check. Home-office requirements and security clearances are prerequisites for success in this remote, contract-backed role.