Senior Manager, Remote Federal Omnichannel Programs

Maximus; Helena (MT); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Senior Manager to provide overall leadership for federal contact center programs, ensuring contractual requirements, KPIs, schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders. The Sr.

Manager leads complex, high-value initiatives, directs cross-functional teams, and proactively manages risks to ensure work is delivered to specification, on schedule.

Formación

• Bachelor's degree in a relevant field and 7+ years of experience or equivalent.
• U.S. citizenship and ability to pass security clearance.
• Experience managing Federal Government contracts or programs.
• Experience leading large, cross-functional programs with multiple priorities.

Responsabilidades

• Deliver multiple projects with high value and risk within scope and budget.
• Provide leadership to cross-functional teams to meet specifications and schedules.
• Develop and maintain program management plans, governance, and risk management.
• Establish relationships with Government customers and stakeholders.
• Monitor KPIs, service levels, and performance data; implement corrective actions.

Conocimientos

Program management

Cross-functional leadership

Federal contracts

Security clearance

KPI tracking

Vendor/contract oversight

Educación

Bachelor's degree in related field

Herramientas

CRM/CCaaS

Descripción del empleo

Maximus is seeking a Senior Manager to provide overall leadership for federal contact center programs, ensuring contractual requirements, KPIs, schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders. The Sr.

Manager leads complex, high-value initiatives, directs cross-functional teams, and proactively manages risks to ensure work is delivered to specification, on schedule.