Remote Facilities Operations Coordinator

Jones Lang LaSalle Incorporated; Harrisburg, Northern (Dauphin County, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily pay access

Job summary

Jones Lang LaSalle Incorporated seeks a Facilities Coordinator to support the JLL Operations Team. You will act as a primary liaison among clients, vendors, and internal teams to ensure seamless facility service delivery from a remote base in the Eastern or Central time zones.

Reporting to the Facility Manager, you will manage work orders, coordinate service activities, and maintain high client satisfaction. Strong communication and organizational skills are essential.

Qualifications

• Knowledge and experience in delivery and management of Facility Services
• Excellent verbal and written communication and presentation skills
• Proven track record of providing excellent internal and external customer service
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong organizational, management, and problem-solving skills
• Self-starter with strong ability to work independently and prioritize multiple responsibilities
• Knowledge of standard business and accounting practices

Responsibilities

• Manage the Work Order System end-to-end, including initiating service requests, analyzing duplicate requests, and ensuring timely completion in compliance with SLAs
• Monitor work orders dispatched to suppliers and follow up with service providers to ensure improvement, resolution, and adherence to performance standards
• Coordinate and schedule service activities at Postal Service sites with minimal disruption to client operations
• Provide direction and information to vendors, account teams, and service providers to ensure excellent coordination and execution of work
• Generate reports and maintain accurate, timely updates to all systems data supporting account processes, procedures, and metrics
• Manage critical issues with a zero-target approach for controllable incidents and missed services caused by vendors
• Support vendor quality assurance efforts and facilitate performance discussions to drive continuous improvement

Skills

Communication

Customer service

Organizational skills

Problem solving

Independence

Business & accounting basics

Microsoft Office

Tools

Corrigo

Job description

Jones Lang LaSalle Incorporated seeks a Facilities Coordinator to support the JLL Operations Team. You will act as a primary liaison among clients, vendors, and internal teams to ensure seamless facility service delivery from a remote base in the Eastern or Central time zones.

Reporting to the Facility Manager, you will manage work orders, coordinate service activities, and maintain high client satisfaction. Strong communication and organizational skills are essential.