Facilities Operations & Client Services Coordinator

Jones Lang LaSalle Incorporated; Cambridge (MA); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay early access

Job summary

Jones Lang LaSalle Incorporated in Cambridge, MA is seeking a Service Coordinator to handle operational support, vendor relationships, and client services across facility operations.

You will respond to work orders, coordinate service dates, greet visitors, manage the mailroom, and maintain SOPs while delivering exceptional customer service and building performance. This on-site role offers a comprehensive benefits package.

Qualifications

• High School Diploma required.
• Two or more years of administrative/facilities experience preferred.
• Excellent customer service and relationship-building skills.
• Strong organizational, interpersonal, and communication abilities.
• Proficiency with MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Respond to work orders promptly to meet KPI targets.
• Coordinate service dates with internal teams and vendors.
• Greet visitors and assist with wayfinding and security procedures.
• Manage front desk duties and phone coverage for the office.
• Maintain SOPs and support mailroom and AV tasks in conference rooms.

Skills

Customer service

Relationship building

Organizational skills

Interpersonal skills

Communication skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Mailroom software

Job description

Jones Lang LaSalle Incorporated in Cambridge, MA is seeking a Service Coordinator to handle operational support, vendor relationships, and client services across facility operations.

You will respond to work orders, coordinate service dates, greet visitors, manage the mailroom, and maintain SOPs while delivering exceptional customer service and building performance. This on-site role offers a comprehensive benefits package.