Remote Facilities Field Service Dispatch Coordinator

twiceasnice Recruiting; Phoenix (AZ); Teletrabalho; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

twiceasnice Recruiting is seeking a Remote Facilities Coordinator to join our team in the US. You will oversee work orders from intake through closeout, acting as the primary liaison between customers, field technicians, vendors, and internal teams.

This role requires 4+ years coordinating field facilities maintenance, experience with building systems, ETA/NTE management, and multi-system workflows with multiple monitors. Flexible work-from-home setup offered, pace remains high.

Qualificações

• 4+ years of experience coordinating field facilities maintenance technicians.
• Background supporting commercial building systems and facility equipment such as overhead doors, loading dock equipment, plumbing systems, compactors/balers, or similar.
• Experience managing work orders, including ETA and NTE management.
• Experience working across multiple systems utilizing dual monitors (or more).

Responsabilidades

• Manage work orders from intake through closeout
• Receive, triage, and prioritize incoming service requests
• Dispatch technicians and coordinate service providers
• Troubleshoot service issues and resolve remotely when possible
• Monitor ETA, NTE, and job progress
• Schedule preventative maintenance and timed work requests
• Update internal systems and client portals
• Collect job documentation, photos, and customer sign-offs
• Prepare quotes and proposals as needed
• Deliver exceptional customer service throughout the repair process

Conhecimentos

Field coordination

Field service operations

Scheduling

Customer service

Descrição da oferta de emprego

twiceasnice Recruiting is seeking a Remote Facilities Coordinator to join our team in the US. You will oversee work orders from intake through closeout, acting as the primary liaison between customers, field technicians, vendors, and internal teams.

This role requires 4+ years coordinating field facilities maintenance, experience with building systems, ETA/NTE management, and multi-system workflows with multiple monitors. Flexible work-from-home setup offered, pace remains high.