Remote Executive Assistant & CX/Marketing Coordinator

SmartScale360; United States; Remote; USD 7,600 - 10,000; Full time

Benefits offered by this job

10 days PTO

Annual appraisal

Healthcare benefits

Career growth opportunities

Job summary

SmartScale360 is a remote-based role supporting a U.S.-based business. You will serve as the executive assistant and collaborate on customer experience, operations, and marketing coordination from the Philippines.

You will manage calendars, organize communications, coordinate projects, and contribute to SOPs, CRM updates, and marketing efforts. This position requires strong English communication, CRM proficiency, and a proactive, multi-hat approach.

Qualifications

• 3–5 years in executive assistance, VA, or operations roles.
• Experience supporting executives or leadership teams.
• Proficient with CRM systems and accurate customer records.
• Strong command of Google Workspace and Microsoft Office.

Responsibilities

• Manage executive calendars, meetings, and daily priorities.
• Organize emails, reports, and presentations to support daily operations.
• Track projects, deadlines, and action items to ensure timely completion.
• Create and improve SOPs and internal workflows.
• Provide customer support through follow-ups and issue resolution.
• Maintain CRM records and administrative updates.
• Coordinate internal operations and cross-functional projects.
• Manage online reputation by requesting reviews and monitoring satisfaction.
• Coordinate marketing initiatives including social media, email campaigns, and assets.
• Design basic marketing materials with Canva and assist with site/content updates.
• Identify process improvements to boost efficiency and customer experience.

Skills

Executive Assistant experience

Customer service

CRM systems

Google Workspace

Microsoft Office

Organization & multitasking

Social media coordination

English communication

GoHighLevel

Canva

Tools

GoHighLevel

Google Workspace

Microsoft Office

Slack

Zoom

Canva

Asana

Trello

Job description

SmartScale360 is a remote-based role supporting a U.S.-based business. You will serve as the executive assistant and collaborate on customer experience, operations, and marketing coordination from the Philippines.

You will manage calendars, organize communications, coordinate projects, and contribute to SOPs, CRM updates, and marketing efforts. This position requires strong English communication, CRM proficiency, and a proactive, multi-hat approach.