Executive Assistant | Customer Experience & Marketing Coordinator

SmartScale360; United States; Remote; USD 7,600 - 10,000; Full time

Benefits offered by this job

10 days PTO

Annual appraisal

Healthcare benefits

Career growth opportunities

Job summary

SmartScale360 is a remote-based role supporting a U.S.-based business. You will serve as the executive assistant and collaborate on customer experience, operations, and marketing coordination from the Philippines.

You will manage calendars, organize communications, coordinate projects, and contribute to SOPs, CRM updates, and marketing efforts. This position requires strong English communication, CRM proficiency, and a proactive, multi-hat approach.

Qualifications

• 3–5 years in executive assistance, VA, or operations roles.
• Experience supporting executives or leadership teams.
• Proficient with CRM systems and accurate customer records.
• Strong command of Google Workspace and Microsoft Office.

Responsibilities

• Manage executive calendars, meetings, and daily priorities.
• Organize emails, reports, and presentations to support daily operations.
• Track projects, deadlines, and action items to ensure timely completion.
• Create and improve SOPs and internal workflows.
• Provide customer support through follow-ups and issue resolution.
• Maintain CRM records and administrative updates.
• Coordinate internal operations and cross-functional projects.
• Manage online reputation by requesting reviews and monitoring satisfaction.
• Coordinate marketing initiatives including social media, email campaigns, and assets.
• Design basic marketing materials with Canva and assist with site/content updates.
• Identify process improvements to boost efficiency and customer experience.

Skills

Executive Assistant experience

Customer service

CRM systems

Google Workspace

Microsoft Office

Organization & multitasking

Social media coordination

English communication

GoHighLevel

Canva

Tools

GoHighLevel

Google Workspace

Microsoft Office

Slack

Zoom

Canva

Asana

Trello

Job description

Location: Remote (Philippines)
Schedule: U.S. Business Hours (Final schedule to be confirmed)
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring an experienced Executive Assistant | Customer Experience & Marketing Coordinator to support a fast-growing U.S.-based business. This role combines executive support, customer experience, operations, and marketing coordination to help keep the business running efficiently.

You'll serve as the business owner's right hand by managing day-to-day operations, improving internal processes, supporting customers, coordinating marketing initiatives, and ensuring projects stay on track.

If you're proactive, highly organized, and enjoy wearing multiple hats, we'd love to hear from you.

What You'll Do

• Manage executive calendars, meetings, and daily priorities while coordinating appointments and schedules
• Organize emails, reports, presentations, and business documentation to support daily operations
• Track projects, deadlines, and action items to ensure timely completion
• Create and improve Standard Operating Procedures (SOPs) and internal workflows
• Provide exceptional customer support through follow-ups, appointment confirmations, and issue resolution
• Maintain accurate CRM records and process administrative updates and documentation
• Coordinate internal operations by supporting scheduling, reporting, and cross-functional projects
• Manage online reputation efforts by requesting customer reviews and monitoring customer satisfaction
• Coordinate marketing initiatives including social media scheduling, email campaigns, and marketing assets
• Design basic marketing materials using Canva and assist with website and content updates
• Identify process improvements that increase efficiency and enhance the customer experience

What We're Looking For

• 3–5 years of experience as an Executive Assistant, Virtual Assistant, Administrative Coordinator, Operations Coordinator, or similar role
• Proven experience supporting executives, business owners, or leadership teams
• Strong customer service and client communication skills
• Experience using CRM systems and maintaining accurate customer records
• Proficiency in Google Workspace and Microsoft Office
• Excellent organizational, documentation, multitasking, and problem-solving skills
• Ability to manage multiple priorities while maintaining accuracy in a remote environment
• Experience coordinating social media, marketing, or customer engagement activities
• Excellent English communication skills (written and verbal)
• Experience with GoHighLevel, Canva, ChatGPT, or AI productivity tools is a plus
• Background supporting service-based businesses is an advantage

Tools You'll Use

• CRM: GoHighLevel (preferred)
• Productivity: Google Workspace & Microsoft Office
• Communication: Slack, Zoom, or Microsoft Teams
• Marketing: Canva, Social Media Platforms, Email Marketing Tools
• Project Management: Asana, Trello, ClickUp, Monday.com, or similar
• AI Tools: ChatGPT and other AI productivity tools

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, device, and power source

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360?

• Permanent remote work
• Competitive salary and performance bonuses
• Healthcare benefits
• Annual performance appraisal
• Career growth opportunities
• Work directly with established U.S.-based businesses
• Join a supportive and collaborative remote team