Remote Executive Admin & Client Liaison

D2B; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

D2B is seeking an Admin Coordinator to act as the remote operational anchor for the Director, supporting the Director and incoming BDM. You will triage communications, coordinate travel and appointments, and funnel internal requests to the right people.

You will handle executive support, client follow-up, and account administration, keeping CRM records accurate. Proactivity, strong English writing, and tech savviness with CRM/PSA tools are essential for success.

Qualifications

• At least 2 years of proven experience as a virtual assistant, executive assistant or office administrator supporting more than one person.
• Strong email, calendar and scheduling management.
• Excellent written English, with a professional tone for clients.
• Tech-savvy; able to learn proprietary systems quickly (CRM, ticketing or PSA tools).
• Highly organised and proactive, following up without being chased.
• Reliable availability during Australian business hours, including responding quickly while the Director is on the road.

Responsibilities

• Manage the director's and the BDM's email inboxes, triaging, drafting replies and flagging what needs attention so nothing is missed.
• Manage calendars and book appointments, client meetings and site visits around travel.
• Be reachable and responsive when the Director’s between sites, picking up requests quickly.
• Take internal requests from the team and funnel them through to the director or the right person, rather than having them go straight to him.
• Follow up clients on quotes, proposals and outstanding items.
• Own the quarterly client check-ins: schedule them, prepare the information, send reminders and make sure none fall behind.
• Prepare and track telco and service paperwork, such as orders, forms and supplier or carrier documentation.
• Keep client records, contacts and notes accurate in the CRM.
• Learn and work in the business’s systems, including Autotask and the custom CRM being built, keeping data clean and up to date.
• Help document admin processes so they can be repeated and handed over.
• Handle general administrative tasks as they arise across the business.

Skills

Email management

Calendar management

Scheduling

Executive support

Client liaison

English proficiency

Tech-savvy

Tools

Autotask

CRM

PSA tools

Ticketing system

Job description

D2B is seeking an Admin Coordinator to act as the remote operational anchor for the Director, supporting the Director and incoming BDM. You will triage communications, coordinate travel and appointments, and funnel internal requests to the right people.

You will handle executive support, client follow-up, and account administration, keeping CRM records accurate. Proactivity, strong English writing, and tech savviness with CRM/PSA tools are essential for success.