Remote Event Project Manager — Client Success

Momentive Software, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote Work Flexibility

401(k) Savings Plan with Company Match

Generous Sick Leave

Work-Life Balance

Employer-Paid Parental Leave

Job summary

Momentive Software is seeking a client-focused professional to provide consultative services across the event project lifecycle in the United States.

You will translate client goals into configurations, train users, and collaborate with the Support and Account Management teams to deliver exceptional outcomes. This role emphasizes strong communication, detail orientation, and the ability to manage multiple client projects simultaneously.

Qualifications

• Bachelor’s degree or equivalent experience.
• 0-2 years of client-facing work experience.
• Knowledge of trade show industry and/or professional associations expected.
• Expert in conducting requirements analysis with strong technical and business requirements writing skills.
• Excellent attention to detail, organizational and time-management skills.
• Ability to work on multiple clients’ projects simultaneously.
• Proven strong customer service and communication skills.

Responsibilities

• Provide world-class, consultative services to a curated set of clients through the event project life cycle.
• Understand clients’ event-related goals and objectives.
• Ensure initial configuration and event set-up is performed accurately and in a timely fashion.
• Assist with iterative configuration changes through the event cycle.
• Assist clients with troubleshooting complex or hard-to-diagnose challenges in their use of the software.
• Consult/train clients on how to best use the software to support their requirements.
• Guide clients in engaging with our Support team for rapid responses.
• Create Statement of Work when the scope of the project is exceeded.
• Collaborate with Account Management to assess client health and share upsell opportunities.
• Contribute to defining industry-standard project management processes, systems, SOPs and tools.

Skills

Client-facing experience

Requirements analysis

Attention to detail

Time management

Communication skills

Project management

Learning agility

Education

Bachelor’s degree or equivalent experience

Job description

Momentive Software is seeking a client-focused professional to provide consultative services across the event project lifecycle in the United States.

You will translate client goals into configurations, train users, and collaborate with the Support and Account Management teams to deliver exceptional outcomes. This role emphasizes strong communication, detail orientation, and the ability to manage multiple client projects simultaneously.