Remote EUC Customer Success Manager

Omnissa; Georgia; A distancia; USD 137.000 - 229.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401k with matching

Disability insurance

Paid time off

Descripción de la vacante

Omnissa is seeking a Customer Success Manager to drive outcomes for Fortune 500 and government clients across the EUC portfolio, including Workspace ONE and Horizon. You will build and execute strategic success plans, maximize product adoption, and ensure retention while collaborating with cross-functional teams.

Located remotely in the US, this role requires up to 20% travel and a strong track record in customer success. Bachelor's degree and experience with ITSM ecosystems are valued assets.

Formación

• Experience with EUC platforms including Workspace ONE UEM, Access, Horizon.
• Ability to develop and execute Customer Success Plans.
• Familiarity with ITSM tools and productivity ecosystems.
• Strong communication and stakeholder engagement.
• Willingness to travel up to 20%.

Responsabilidades

• Maximize value from customers while improving retention.
• Develop and manage Customer Success Plans.
• Guide adoption milestones across Omnissa stack.
• Collaborate with support, engineering, sales, and architecture teams.
• Build relationships with customer executives.
• Deliver executive-level presentations on adoption impact.
• Travel up to 20%.

Conocimientos

Customer relationship management

Stakeholder management

Strategic thinking

Communication skills

Presentation skills

Educación

Bachelor's degree or equivalent

Herramientas

Workspace ONE UEM

Workspace ONE Access

Horizon

Workspace ONE Intelligence

DEX insights

Microsoft Entra ID / Azure AD

Okta

Descripción del empleo

Omnissa is seeking a Customer Success Manager to drive outcomes for Fortune 500 and government clients across the EUC portfolio, including Workspace ONE and Horizon. You will build and execute strategic success plans, maximize product adoption, and ensure retention while collaborating with cross-functional teams.

Located remotely in the US, this role requires up to 20% travel and a strong track record in customer success. Bachelor's degree and experience with ITSM ecosystems are valued assets.