Senior EUC Customer Success Manager - Remote & Growth

Omnissa, LLC in; Mountain View (CA); Remote; USD 110,000 - 170,000; Full time

Job summary

Omnissa, a global digital work platform leader, is seeking an EUC Customer Success Manager. You will partner with customers across their lifecycle to realize measurable business value from Omnissa solutions, building strategic relationships with administrators and executives.

The role emphasizes driving adoption, maximizing ROI, and coordinating across Sales, Support, Product, Engineering, and Renewals. Remote or office-based work is possible, with travel up to 20%.

Qualifications

• Experience in Customer Success, Account Management, or related roles.
• Proven success managing enterprise and strategic customer relationships.
• Strong executive presence, communication, and stakeholder management.
• Experience with SaaS, cloud, or enterprise software environments.

Responsibilities

• Maximize customer value realization and adoption of Omnissa solutions.
• Develop and manage Customer Success Plans aligned to measurable outcomes.
• Monitor health indicators and proactively address risks.
• Lead Executive Business Reviews and growth discussions.
• Collaborate with Sales, Support, Product, and Renewals teams.

Skills

Customer Success leadership

Executive stakeholder management

SaaS / cloud experience

Cross-functional collaboration

Job description

Omnissa, a global digital work platform leader, is seeking an EUC Customer Success Manager. You will partner with customers across their lifecycle to realize measurable business value from Omnissa solutions, building strategic relationships with administrators and executives.

The role emphasizes driving adoption, maximizing ROI, and coordinating across Sales, Support, Product, Engineering, and Renewals. Remote or office-based work is possible, with travel up to 20%.