Remote Escrow Operations Specialist – Tax & Compliance

First American; Fort Mill (SC); Remote; USD 28,000 - 37,000; Full time

Job summary

First American is seeking a detail-oriented Escrow/Tax Processor to support escrow servicing across the loan lifecycle. The role focuses on processing tax-related tasks, maintaining accurate records, and ensuring compliance with investor and state guidelines.

The ideal candidate has 1+ years in mortgage servicing, strong communication skills, and proficiency with MS Office. This remote opportunity offers comprehensive benefits and a collaborative, people-focused culture.

Qualifications

• Preferred Bachelor's Degree.
• 1+ years of experience working in a mortgage environment, preferably Mortgage Loan Servicing.

Responsibilities

• Process escrow servicing functions throughout the loan lifecycle, from loan acquisition through ongoing servicing and servicing transfers.
• Monitor service delivery, productivity, and quality standards for tax processes.
• Process escrow-related documents and disbursements accurately and timely.
• Perform general escrow account maintenance
• Research and respond to internal customer requests and inquiries by evaluating relevant factors, resolving issues, and determining whether additional loans may be impacted.
• Ensure compliance with applicable regulatory and legal requirements, including investor and state guidelines.
• Process and monitor departmental reporting requirements and workflows, ensuring reports and assigned work are completed accurately and on time.
• Perform basic mathematical calculations related to escrow servicing.
• Maintain accurate accounting of escrow disbursements.
• Conduct quality reviews, tax document reviews and verification of information provided by tax assessors and other applicable sources.
• Monitor service delivery and quality standards for Tax vendors.

Skills

Strong written communication

Verbal communication

Problem solving

Organized

MS Office (Word, Excel, Outlook)

Education

Bachelor's degree (preferred)

1+ years mortgage environment experience

Tools

MS Office

Job description

First American is seeking a detail-oriented Escrow/Tax Processor to support escrow servicing across the loan lifecycle. The role focuses on processing tax-related tasks, maintaining accurate records, and ensuring compliance with investor and state guidelines.

The ideal candidate has 1+ years in mortgage servicing, strong communication skills, and proficiency with MS Office. This remote opportunity offers comprehensive benefits and a collaborative, people-focused culture.