Remote ERP Support Specialist

Wherefour, Inc.

United States

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Job summary

Wherefour, Inc. is seeking a detail-oriented ERP Support Analyst to serve as the primary contact for manufacturing customers worldwide. You will own incoming inquiries, lead troubleshooting, and communicate clear solutions while collaborating with internal teams.

The role emphasizes customer resolution, data-driven troubleshooting, and the creation of self-service resources to improve support. This is a 100% remote, full-time position open to US and Ontario, Canada applicants.

Qualifications

Minimum of 2 years experience in technical support or a similar customer-facing role.
Minimum of 1 year in a manufacturing environment.
Undergraduate degree or equivalent combination of education and relevant experience.
Comfortable being the first point of contact for onboarded customers.
Ability to independently investigate and troubleshoot customer issues using documentation, system information, data, and internal resources to identify solutions.
Familiarity with accounting software such as QuickBooks Online, Xero or other similar accounting systems.
Comfortable working with data and spreadsheets for troubleshooting and customer support.
Experience creating customer-facing documentation, knowledge-base content, or training materials is a strong asset.
Experience with manufacturing software, ERP/MRP systems, inventory management, production environments, or manufacturing operations is a strong asset.
Bilingual or multilingual proficiency.
Ability to work effectively in a remote environment with a quiet workspace and reliable internet.

Responsibilities

Serve as the first point of contact for manufacturing customers worldwide, providing timely, technically informed support.
Lead troubleshooting efforts, investigate system behavior and data, and communicate effective solutions to customers.
Lead live troubleshooting calls with customers and guide them through solutions.
Identify recurring questions and issues to improve the customer experience and contribute to self-service resources.
Collaborate with internal teams to resolve complex cases and influence product training and development.