Remote ERP Support Lead: Dynamics & Accounting

Sylogist; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Work-life balance

Remote work flexibility

Job summary

Sylogist is seeking an ERP Support Manager to lead customer care and technical support across multiple product lines, including ERP and CRM solutions. This role involves coaching support professionals, managing escalations, and improving support processes. Ideal candidates will have experience with Microsoft Dynamics and strong accounting knowledge.

The position offers a remote-first work environment and values personal and professional growth.

Qualifications

• 3+ years of experience leading customer-facing software support teams.
• Experience managing teams working with Microsoft Dynamics 365 or similar.
• Strong understanding of accounting principles and business operations.

Responsibilities

• Lead, coach, mentor, and develop support teams across multiple product lines.
• Serve as a leadership escalation point for complex customer issues.
• Oversee day-to-day support operations and process improvements.

Skills

Customer-facing software support leadership

Microsoft Dynamics 365

Accounting knowledge

Communication skills

Analytical skills

Education

Relevant experience

Tools

Zendesk

Jira

Job description

Sylogist is seeking an ERP Support Manager to lead customer care and technical support across multiple product lines, including ERP and CRM solutions. This role involves coaching support professionals, managing escalations, and improving support processes. Ideal candidates will have experience with Microsoft Dynamics and strong accounting knowledge.

The position offers a remote-first work environment and values personal and professional growth.