Remote ERP Application Support Specialist

ECI Software Solutions; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

ECI Software Solutions is seeking an Application Support Technician to deliver frontline technical support for ERP applications in a US remote setting. You will diagnose software issues, provide timely resolutions, and collaborate with swarm teams to enhance service delivery.

Strong communication with customers and cross-functional teams is essential to ensure exceptional experiences. The role requires 4+ years in software/application support, preferably ERP or supply chain software, with a

Qualifications

• 4+ years of experience in software/application support, preferably ERP or related systems.
• Bachelor’s degree or equivalent experience in IT, accounting, or supply chain systems.
• Strong troubleshooting and cross-functional collaboration abilities.

Responsibilities

• Provide frontline application support via email, phone, or chat with empathy and clarity.
• Collaborate within the swarm support model to resolve issues efficiently and share insights.
• Maintain product knowledge on ERP offerings and stay updated on new releases.
• Work with cross-functional teams to address defects, enhancement requests, and customer concerns.
• Follow up with customers to ensure timely resolution and clear communication.

Skills

Customer-centric support

Swarm collaboration

Technical expertise

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

Nagios

Splunk

Datadog

RESTful APIs

SOAP services

Job description

ECI Software Solutions is seeking an Application Support Technician to deliver frontline technical support for ERP applications in a US remote setting. You will diagnose software issues, provide timely resolutions, and collaborate with swarm teams to enhance service delivery.

Strong communication with customers and cross-functional teams is essential to ensure exceptional experiences. The role requires 4+ years in software/application support, preferably ERP or supply chain software, with a