Remote Technical Support Engineer - Enterprise Software

Harris Computer

New York (NY, AR)

Hybrid

USD 80,000 - 100,000

Full time

7 days ago

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Job summary

Harris Computer seeks a Technical Software Support Engineer to provide high-quality technical assistance for i2 software applications. The role includes diagnosing issues, guiding customers, and collaborating with development teams to resolve complex problems.

Ideal candidates will have a CS/IT background, experience in enterprise software support, and familiarity with Salesforce/JIRA. Remote work options are available across multiple states in the US, with occasional weekend coverage as needed.

Qualifications

Bachelor's degree in CS/IT or equivalent.
Experience in technical support or help desk.
Experience supporting enterprise software in complex environments.
Familiarity with Salesforce or JIRA.
Familiarity with i2 Software.

Responsibilities

Respond to customer inquiries via phone, email, and chat promptly and professionally.
Diagnose and troubleshoot software issues reported by end-users.
Provide step-by-step technical assistance to resolve application problems.
Escalate issues to higher-level support or development teams when necessary.
Document support requests, troubleshooting steps, and resolutions in the ticketing system.