Remote Enterprise Telecom Engineer – UCaaS & VoIP Expert

luxinfusion

United States

Remote

USD 120,000 - 150,000

Full time

5 days ago

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Job summary

LUX Infusion is seeking an experienced Enterprise Telecom Engineer to design, support, and optimize our enterprise voice, contact center, and telecom infrastructure. You will engineer and administer telephony environments, SIP trunks, SBCs, IVR, and CCaaS/UCaaS platforms while ensuring reliability and security across remote locations in a growing healthcare tech company.

This remote role offers ownership of complex projects and opportunities to shape our communications architecture and

Qualifications

5+ years in enterprise telecommunications, networking, UC, or related infra engineering.
Experience supporting enterprise VoIP and SIP-based telecommunications.
Content Guru or a comparable CCaaS/UCaaS platform experience.

Responsibilities

Engineer, administer, maintain, and support enterprise telephony and contact center environments.
Support and administer Content Guru or comparable CCaaS/UCaaS platforms.
Configure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP, SBCs, dial plans, IVR, queues, DIDs, toll-free numbers, and enterprise voice endpoints.
Support carrier migrations, major cutovers, and number-porting initiatives.
Maintain telecom inventories, numbering plans, routing configurations, and technical diagrams.
Provide technical leadership during outages and service-impacting events.