Enterprise Telecom Engineer

LUX Infusion; Oregon; Remote; USD 110,000 - 150,000; Full time

Job summary

LUX Infusion is seeking an experienced Enterprise Telecom Engineer to design, support, and optimize our enterprise voice, contact center, and telecommunications infrastructure. This full-time, remote role focuses on delivering reliable communications for clinicians, patients, and partners.

You will manage SIP signaling, IVR, QoS, and SIP trunks, while collaborating with network and security teams to ensure scalable, secure communications across the organization.

Qualifications

• Experience designing and supporting enterprise voice and contact center environments.
• Strong understanding of SIP, IVR, QoS, and routing concepts.
• Familiarity with CCaaS/UCaaS platforms and telecom vendors.

Responsibilities

• Engineer, administer, maintain, and support enterprise telephony and contact center environments.
• Configure and troubleshoot SIP trunks, SBCs, IVR, queues, DIDs, and enterprise voice endpoints.
• Support migrations, platform upgrades, and number-porting initiatives.
• Diagnose network issues affecting voice quality and coordinate with Network/Security teams.
• Serve as a technical resource for Content Guru and related services.

Skills

Telecom engineering

Network troubleshooting

VoIP

Tools

Content Guru

Job description

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux-meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Full-Time | Remote

See Your Work in a New Light

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We lead with compassion and clarity, helping patients feel confident in moments that matter while giving our teams and partners the reliable technology they need to deliver exceptional care.

We’re seeking an experienced Enterprise Telecom Engineer to help design, support, and optimize our enterprise voice, contact center, and telecommunications infrastructure.

This is a full-time, remote opportunity for a telecommunications professional who enjoys solving complex problems, taking ownership, and building reliable technology in a growing healthcare organization.

Why This Role Matters

Reliable communication is essential to delivering exceptional patient care. In this role, you’ll help ensure our clinicians, patients, business teams, and partners can connect when they need to.

You’ll work across enterprise telecommunications, networking, cloud communications, and contact center technologies while owning technical issues from initial report through root cause and resolution.

What You’ll Do

Enterprise Telecommunications

• Engineer, administer, maintain, and support enterprise telephony and contact center environments
• Support and administer Content Guru or comparable enterprise CCaaS/UCaaS platforms
• Configure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP media flows, Session Border Controllers (SBCs), dial plans, IVR, automated call flows, queues, DIDs, toll-free services, and enterprise voice endpoints
• Support carrier migrations, technology conversions, platform consolidations, major cutovers, and number-porting initiatives
• Maintain telecommunications inventories, numbering plans, routing configurations, standards, and technical diagrams
• Provide technical leadership during telecommunications outages and service-impacting events
• Support and troubleshoot LAN, WAN, internet, wireless, VPN, and cloud connectivity associated with voice and contact center services
• Diagnose issues involving TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, ACLs, VPNs, and QoS
• Identify and resolve latency, jitter, packet loss, bandwidth, routing, and QoS issues affecting voice quality
• Analyze packet captures, SIP traces, monitoring telemetry, and vendor diagnostics
• Partner with Network and Security teams on firewall policies, segmentation, SBC integration, connectivity, and secure communications architecture
• Validate network readiness for new locations, acquisitions, relocations, and telecommunications deployments
• Serve as a primary technical resource for Content Guru
• Configure and support users, endpoints, queues, routing, call flows, and telecommunications connectivity
• Troubleshoot issues across Content Guru, SIP services, carriers, SBCs, enterprise networks, endpoints, and integrated applications
• Partner directly with telecommunications carriers, ISPs, and technology vendors to resolve service issues
• Participate in upgrades, configuration changes, deployments, testing, and service improvements
• Evaluate communications architecture for scalability, redundancy, reliability, and operational supportability

Architecture & Operations

• Help develop and evolve enterprise voice and communications architecture