Enterprise Telecom Engineer

luxinfusion; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

LUX Infusion is seeking an experienced Enterprise Telecom Engineer to design, support, and optimize our enterprise voice, contact center, and telecom infrastructure. You will engineer and administer telephony environments, SIP trunks, SBCs, IVR, and CCaaS/UCaaS platforms while ensuring reliability and security across remote locations in a growing healthcare tech company.

This remote role offers ownership of complex projects and opportunities to shape our communications architecture and

Qualifications

• 5+ years in enterprise telecommunications, networking, UC, or related infra engineering.
• Experience supporting enterprise VoIP and SIP-based telecommunications.
• Content Guru or a comparable CCaaS/UCaaS platform experience.

Responsibilities

• Engineer, administer, maintain, and support enterprise telephony and contact center environments.
• Support and administer Content Guru or comparable CCaaS/UCaaS platforms.
• Configure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP, SBCs, dial plans, IVR, queues, DIDs, toll-free numbers, and enterprise voice endpoints.
• Support carrier migrations, major cutovers, and number-porting initiatives.
• Maintain telecom inventories, numbering plans, routing configurations, and technical diagrams.
• Provide technical leadership during outages and service-impacting events.

Skills

5+ years enterprise telecommunications

VoIP & SIP-based telecommunications

Content Guru or comparable CCaaS/UCaaS

Job description

See your work in a new light.

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux -meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Enterprise Telecom Engineer

Full-Time | Remote

At LUX Infusion , we're reimagining infusion care to be more human, supportive, and connected. We lead with compassion and clarity, helping patients feel confident in moments that matter while giving our teams and partners the reliable technology they need to deliver exceptional care.

We're seeking an experienced Enterprise Telecom Engineer to help design, support, and optimize our enterprise voice, contact center, and telecommunications infrastructure.

This is a full-time, remote opportunity for a telecommunications professional who enjoys solving complex problems, taking ownership, and building reliable technology in a growing healthcare organization.

Why This Role Matters

Reliable communication is essential to delivering exceptional patient care. In this role, you’ll help ensure our clinicians, patients, business teams, and partners can connect when they need to.

What You'll Do

Enterprise Telecommunications

• Engineer, administer, maintain, and support enterprise telephony and contact center environments
• Support and administer Content Guru or comparable enterprise CCaaS/UCaaS platforms
• Configure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP media flows, Session Border Controllers (SBCs), dial plans, IVR, automated call flows, queues, DIDs, toll-free services, and enterprise voice endpoints
• Support carrier migrations, technology conversions, platform consolidations, major cutovers, and number-porting initiatives
• Maintain telecommunications inventories, numbering plans, routing configurations, standards, and technical diagrams
• Provide technical leadership during telecommunications outages and service-impacting events

Network Engineering

• Support and troubleshoot LAN, WAN, internet, wireless, VPN, and cloud connectivity associated with voice and contact center services
• Diagnose issues involving TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, ACLs, VPNs, and QoS
• Identify and resolve latency, jitter, packet loss, bandwidth, routing, and QoS issues affecting voice quality
• Analyze packet captures, SIP traces, monitoring telemetry, and vendor diagnostics
• Partner with Network and Security teams on firewall policies, segmentation, SBC integration, connectivity, and secure communications architecture
• Validate network readiness for new locations, acquisitions, relocations, and telecommunications deployments

CCaaS / Content Guru Engineering

• Serve as a primary technical resource for Content Guru
• Configure and support users, endpoints, queues, routing, call flows, and telecommunications connectivity
• Troubleshoot issues across Content Guru, SIP services, carriers, SBCs, enterprise networks, endpoints, and integrated applications
• Partner directly with telecommunications carriers, ISPs, and technology vendors to resolve service issues
• Participate in upgrades, configuration changes, deployments, testing, and service improvements
• Evaluate communications architecture for scalability, redundancy, reliability, and operational supportability

Architecture & Operations

• Help develop and evolve enterprise voice and communications architecture
• Establish technical standards for voice networking, routing, QoS, resiliency, monitoring, and telecommunications deployments
• Identify single points of failure and recommend improvements
• Evaluate telecommunications technologies, carriers, services, and solutions
• Support capacity planning and technology lifecycle management
• Lead troubleshooting for complex voice and contact center incidents
• Perform root-cause analysis and document corrective actions, preventive measures, runbooks, and troubleshooting procedures
• Participate in after-hours escalations for critical telecommunications incidents when required

What We're Looking For

Required Qualifications

• 5+ years of experience in enterprise telecommunications, networking, unified communications, contact center technology, or related infrastructure engineering
• Demonstrated experience supporting enterprise VoIP and SIP-based telecommunications
• Experience with Content Guru or a comparab