Telecom Engineer

Legence; United States; Remote; USD 106,000 - 138,000; Full time

Job summary

Legence is seeking a Telecom Engineer to design, implement, operate, and support the enterprise voice and telecommunications environment. This role covers POTS, Microsoft Teams Voice, SIP trunking, and cellular services across remote US operations.

You will design and support Teams Voice solutions, manage SIP trunks, ensure E911 compliance, and coordinate with carriers while maintaining runbooks and inventories. Occasional travel may be required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of enterprise telecom or voice engineering experience.
• Hands-on experience with Microsoft Teams Voice.
• Strong understanding of POTS, SIP, and PSTN connectivity.
• Experience working with telecom carriers.
• Strong troubleshooting and communication skills.

Responsibilities

• Design, implement, and support enterprise voice solutions including Microsoft Teams Voice, Direct Routing, and Operator Connect.
• Administer and maintain POTS lines for life-safety systems and regulatory requirements.
• Manage SIP trunking services including call routing, failover, and quality optimization.
• Support auto attendants, call queues, voicemail, E911, and number management.
• Manage cellular services including provisioning, carrier plans, and lifecycle management.
• Provide Tier 2/3 support and perform root-cause analysis for telecom issues.
• Coordinate with carriers and vendors for service delivery and escalation.
• Maintain documentation including call flows, inventories, and runbooks.
• Ensure compliance with E911, Kari’s Law, and RAY BAUM’s Act.

Skills

Troubleshooting

Communication

Carrier coordination

Education

Bachelor's degree or equivalent experience

Tools

Direct Routing SBCs

E911 solutions

Legacy PBX systems

Job description

Telecom Engineer (POTS, Teams Voice, SIP, Cellular)

Location: Remote, United States. Near a Legence office location is preferred.

Travel: Yes, occasional travel is required.

Overview

The Telecom Engineer is responsible for the design, implementation, operation, and support of the enterprise voice and telecommunications environment. This role ensures reliable, secure, and cost-effective communication services across legacy and modern platforms, including POTS, Microsoft Teams Voice, SIP trunking, and cellular services.

Key Responsibilities

• Design, implement, and support enterprise voice solutions including Microsoft Teams Voice, Direct Routing, and Operator Connect.
• Administer and maintain POTS lines for life-safety systems and regulatory requirements.
• Manage SIP trunking services including call routing, failover, and quality optimization.
• Support auto attendants, call queues, voicemail, E911, and number management.
• Manage cellular services including provisioning, carrier plans, and lifecycle management.
• Provide Tier 2/3 support and perform root-cause analysis for telecom issues.
• Coordinate with carriers and vendors for service delivery and escalation.
• Maintain documentation including call flows, inventories, and runbooks.
• Ensure compliance with E911, Kari’s Law, and RAY BAUM’s Act.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of enterprise telecom or voice engineering experience.
• Hands-on experience with Microsoft Teams Voice.
• Strong understanding of POTS, SIP, and PSTN connectivity.
• Experience working with telecom carriers.
• Strong troubleshooting and communication skills.

Preferred Qualifications

• Experience with Direct Routing SBCs.
• Experience with E911 solutions.
• Familiarity with legacy PBX systems.
• Telecom or Microsoft certifications.

Compensation: $106k-$138k

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