Remote Telecom Engineer I – VoIP & Five9 Specialist

AnewHealth; Columbus (OH); Remote; USD 65,000 - 90,000; Full time

Job summary

AnewHealth seeks a driven Telecom Engineer I to support telephony across the United States. You will design, implement, and maintain voice solutions while balancing innovation with reliability on a top-tier team.

This remote role requires up to 20% travel, collaboration with IT and business units, and hands-on experience with Five9, VoIP, and telecom regulatory compliance to ensure excellent customer journeys.

Qualifications

• 3+ years providing technical support in a corporate environment.
• Advanced knowledge with Five9 scripting and the VCC admin tool.
• Five9 report creation and data interpretation.
• Knowledge of telecommunications regulatory compliance.
• Experience with reputation management solutions.
• Experience with Five9 outbound dialers, SDK, APIs, quality management, or custom coding.
• Experience with Biscom/Concord/eFax fax solutions.

Responsibilities

• Design, implement, and manage telephony solutions to optimize customer experience and engagement.
• Roll out new locations, coordinating licensing, contracts, call flows, recordings, and assets.
• Troubleshoot and resolve issues in traditional and VoIP telephony systems.
• Ensure compliance with partner telephony agreements, deploy call flows, KPI reporting, and technical support.
• Coordinate between IT and business units to set telephony goals and priorities.

Skills

Five9 scripting

VCC admin tool

Five9 reporting & data interpretation

Telecommunications regulatory guidance

Reputation management solutions

Five9 outbound dialers / SDK / APIs

Biscom/Concord/eFax fax solutions

Technical support experience

Tools

Five9 scripting

VCC admin tool

Biscom/Concord/eFax

APIs / SDK

Job description

AnewHealth seeks a driven Telecom Engineer I to support telephony across the United States. You will design, implement, and maintain voice solutions while balancing innovation with reliability on a top-tier team.

This remote role requires up to 20% travel, collaboration with IT and business units, and hands-on experience with Five9, VoIP, and telecom regulatory compliance to ensure excellent customer journeys.