Remote Enterprise Technical Success Lead

JFrog Ltd; United States; Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Equity RSU

Employee Stock Purchase Plan

Comprehensive benefits

Job summary

JFrog Ltd. is seeking a Technical Success Manager for the Americas to oversee the enterprise customer journey, drive adoption, and ensure value realization across the JFrog platform.

You will partner with Sales, Product, Solutions Engineering, Support, and customers to develop success plans, guide architecture decisions, and lead business reviews to support renewals and expansions. Remote options available for qualified candidates.

Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering (BS or equivalent).
• 4+ years as Customer Success Manager or Technical Account Manager for Enterprise software.
• Experience supporting international enterprise customers.
• Excellent analytical and problem-solving skills.
• Excellent English verbal and written communication skills.

Responsibilities

• Own the end-to-end customer journey across the JFrog platform.
• Partner cross-functionally with Sales, Product, Solutions Engineering, Support, Training to build and execute Success Plans.
• Act as a trusted technical advisor with deep product and roadmap knowledge.
• Engage senior decision-makers and serve as the voice of the customer internally.
• Lead business reviews to demonstrate ROI and support renewals, expansions, and risk mitigation.
• Leverage CRM/case systems (e.g., SFDC, JIRA) to track outcomes and metrics.

Skills

Customer-facing experience

Enterprise software background

Java or other programming language

Docker/Kubernetes experience

CI/CD tools

Software architecture

Analytical problem solving

English communication

Education

BS in Computer Science or Computer Engineering

Tools

SFDC (Salesforce)

JIRA

CI Server concepts

Job description

JFrog Ltd. is seeking a Technical Success Manager for the Americas to oversee the enterprise customer journey, drive adoption, and ensure value realization across the JFrog platform.

You will partner with Sales, Product, Solutions Engineering, Support, and customers to develop success plans, guide architecture decisions, and lead business reviews to support renewals and expansions. Remote options available for qualified candidates.