Senior Enterprise Technical Success Manager (Remote)

JFrog Ltd; San Jose (CA); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Equity compensation (RSU)

Employee Stock Purchase Plan

Comprehensive benefits (medical, dent​

Job summary

JFrog Ltd. is seeking a Technical Success Manager for the Americas to oversee adoption and value realization across the JFrog platform. You will coordinate with Sales, Product, Solutions Engineering, Support and Training to craft Success Plans and drive customer outcomes.

You will engage senior leaders, guide architectural decisions, and ensure successful renewals and expansions while tracking ROI using CRM tools. Strong English communication and enterprise software experience are essential.

Qualifications

• BS or equivalent in Computer Science or Computer Engineering with 4+ years in Customer Success or Technical Account Management for an enterprise software company.
• Experience supporting enterprise customers and understanding how to drive adoption and ROI.
• Strong analytical and problem-solving capabilities with excellent communication skills.

Responsibilities

• Own the end-to-end customer journey, driving adoption, value realization, and satisfaction.
• Partner cross-functionally with Sales, Product, Solutions Eng, Support, Training; build Success Plans.
• Act as trusted technical advisor guiding architecture decisions and platform adoption.
• Engage senior decision-makers, understand industry trends, and voice the customer internally.
• Lead business reviews, monitor health and usage, support renewals and expansions.

Skills

Customer-facing experience

Java

Docker

CI/CD tools

Communication skills

Problem solving

Education

BS in Computer Science or Computer Engineering

Tools

SFDC

JIRA

Docker

Kubernetes

Jenkins

Artifactory

Chef

Puppet

Ansible

Job description

JFrog Ltd. is seeking a Technical Success Manager for the Americas to oversee adoption and value realization across the JFrog platform. You will coordinate with Sales, Product, Solutions Engineering, Support and Training to craft Success Plans and drive customer outcomes.

You will engage senior leaders, guide architectural decisions, and ensure successful renewals and expansions while tracking ROI using CRM tools. Strong English communication and enterprise software experience are essential.