Senior Enterprise Technical Success Lead (Remote)

JFrog Ltd; Atlanta (GA); À distance; USD 125 000 - 140 000; Plein temps

Avantages offerts par ce poste

Open to remote work

Equity RSU

Employee Stock Purchase Plan

Comprehensive benefits

Résumé du poste

JFrog Ltd is seeking a Technical Success Manager for the Americas Customer Success team to oversee customer adoption across our suite of products and to be the voice of the customer within internal teams, including Support, Product, R&D, Sales and Marketing.

You will own the end-to-end customer journey, drive adoption, ROI, and renewals, while building Success Plans and guiding architecture decisions to maximize platform value and outcomes.

Qualifications

• BS or equivalent in Computer Science or Computer Engineering plus 4+ years of enterprise software CS/Customer Success experience.
• Proven ability to support products impacting business/productivity.
• Experience with supporting international enterprise customers.

Responsabilités

• Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
• Partner cross-functionally with Sales, Product, Solutions Engineering, Support, Training to build and execute Success Plans.
• Act as a trusted technical advisor with deep product and roadmap expertise to guide architecture decisions and adoption.
• Engage senior decision-makers, understand industry trends, and develop customer champions.
• Lead business reviews to demonstrate ROI, monitor health and usage, and support renewals and expansions.
• Leverage CRM and case management systems (SFDC, JIRA) to track outcomes and ROI.

Connaissances

Customer-facing experience

Analytical skills

English communication

Formation

BS in Computer Science/Engineering

Outils

SFDC

JIRA

Description du poste

JFrog Ltd is seeking a Technical Success Manager for the Americas Customer Success team to oversee customer adoption across our suite of products and to be the voice of the customer within internal teams, including Support, Product, R&D, Sales and Marketing.

You will own the end-to-end customer journey, drive adoption, ROI, and renewals, while building Success Plans and guiding architecture decisions to maximize platform value and outcomes.