Remote Enterprise Technical CSM: Growth & API Expert

Vontier Corporation; Richmond (VA); Remote; USD 112,000 - 144,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

Vontier is seeking a Technical Customer Success Manager to own strategic enterprise relationships, drive adoption, and ensure long-term growth across a high-value ARR portfolio. You will combine customer leadership with deep technical understanding of APIs, integrations, and SaaS platforms.

You will serve as a trusted advisor to both business and technical stakeholders, lead regular engagements, and coordinate with Product, R&D, Support, and Operations to deliver success.

Qualifications

• 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or similar.
• Proven experience owning and developing large enterprise accounts with high-value ARR.
• Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders.
• Strong technical aptitude and experience working with REST APIs, integrations, and complex software platforms.
• Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders.
• Experience leading customer meetings, technical discussions, workshops, and training sessions.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Strong ownership mentality with ability to manage multiple strategic customers, priorities, and escalations.
• Experience collaborating with Product, Engineering/R&D, Support, Sales, and cross-functional teams.

Responsibilities

• Own the relationship with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR.
• Act as the customer’s trusted advisor and primary point of contact with business and technical stakeholders.
• Understand customer objectives, technical environment, and success criteria; build plans to drive adoption and value.
• Lead regular customer engagements, including business reviews, technical reviews, roadmap discussions, and success planning.
• Drive retention, satisfaction, adoption, and growth while identifying risks and opportunities.
• Develop a deep understanding of the Driivz platform, architecture, APIs, integrations, and capabilities.
• Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems.
• Partner with Product, R&D, Support, Operations, and other teams to manage technical challenges and outcomes.
• Lead and coordinate complex customer issues and escalations with clear communication and ownership.
• Deliver training to customers to enable their teams to use the Driivz platform effectively.
• Identify knowledge gaps and create or improve training materials and enablement processes.
• Translate customer requirements and feedback into actionable input for Product and R&D.
• Become a subject-matter expert on Driivz solutions and the EV charging ecosystem.

Skills

Enterprise accounts management

Customer Success

REST APIs

Technical aptitude

Job description

Vontier is seeking a Technical Customer Success Manager to own strategic enterprise relationships, drive adoption, and ensure long-term growth across a high-value ARR portfolio. You will combine customer leadership with deep technical understanding of APIs, integrations, and SaaS platforms.

You will serve as a trusted advisor to both business and technical stakeholders, lead regular engagements, and coordinate with Product, R&D, Support, and Operations to deliver success.