Remote Customer Success & Growth Specialist

Vontier Corporation; Santa Fe (NM); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life Insurance

Paid parental leave

401(k) plan with matching

Paid time off up to 120 hours

13 paid holidays

Job summary

Vontier is seeking a Remote-based Customer Success Specialist in the United States to drive engagement, retention, and revenue growth for an assigned book of business. You will manage onboarding through renewal, partner with Sales and Support, and strive for measurable ROI and long-term customer health.

The role emphasizes proactive customer engagement, renewals, and expansion opportunities, with strong collaboration across Sales, Services, Finance, and Product teams to deliver value and reduce

Qualifications

• Preferred degree in administration, systems, or accounting fields.
• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Aim to achieve targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Skills

B2B Customer Account Management

Customer Success-Sales

Project Management

SaaS Background

Education

Degree in administration, systems, or accounting fields

Tools

SAP

Salesforce

ChurnZero

Job description

Vontier is seeking a Remote-based Customer Success Specialist in the United States to drive engagement, retention, and revenue growth for an assigned book of business. You will manage onboarding through renewal, partner with Sales and Support, and strive for measurable ROI and long-term customer health.

The role emphasizes proactive customer engagement, renewals, and expansion opportunities, with strong collaboration across Sales, Services, Finance, and Product teams to deliver value and reduce