Remote Customer Success Pro — Drive Growth & Retention

Vontier Corporation; Olympia (WA); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Paid holidays

Parental leave

Job summary

Vontier Corporation seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business. You will own the customer lifecycle from onboarding through renewal, aligning with cross-functional teams to deliver value and ROI.

Responsibilities include renewals, expansions, and health management; successful candidates will foster customer relationships, reduce churn, and meet net revenue growth targets in a remote US setting.

Qualifications

• Degree in administration, systems, or accounting fields.
• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS environment.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment with Sales.

Skills

B2B Customer Management

SaaS experience

Salesforce

Churn Zero

SAP

Education

Bachelor's degree in administration/systems/accounting

Tools

Salesforce

SAP

Churn Zero

Job description

Vontier Corporation seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business. You will own the customer lifecycle from onboarding through renewal, aligning with cross-functional teams to deliver value and ROI.

Responsibilities include renewals, expansions, and health management; successful candidates will foster customer relationships, reduce churn, and meet net revenue growth targets in a remote US setting.