Enterprise Technical Account Manager — Drive Value & Growth

Hightouch

San Francisco (CA)

On-site

USD 120,000 - 180,000

Full time

25 hours ago

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Job summary

Hightouch is seeking a Technical Account Manager to be the strategic technical partner for our Enterprise customers, owning the technical point of view across their CDP and martech strategy. You will guide customers toward optimal solutions, collaborate with multiple teams, and drive renewals and expansions by delivering clear, proactive technical guidance.

You will work closely with Sales and cross-functional teams to ensure customers realize full value from Hightouch products, surfacing use

Qualifications

5-10 years of experience in a client facing and/or technology focused role combining business and technical acumen.
Ability to manage and execute technical projects with a customer-first mindset and empathy.
Excellent project management and communication skills.
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools).
Strong troubleshooting and problem solving with a continuous desire to improve technical acumen.

Responsibilities

Retain and expand our largest Enterprise customers as a key Customer Success team member.
Collaborate with Sales to strategize adoption of Hightouch within large organizations.