Technical Account Manager, Enterprise - East

Hightouch; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Hightouch is seeking a Technical Account Manager to serve as the strategic technical partner for our Enterprise customers. You will own the technical perspective for each account, shaping their CDP and martech strategy, the whitespace map, and the consumption story to drive renewals and expansions.

In this role, you will uncover customer use cases, guide them to elegant solutions, and help steer the evolution of the Hightouch platform while ensuring value realization across all products.

Qualifications

• 5–10 years in a client-facing or technology-focused role combining business and technical skills.
• Experience managing and executing technical projects with a customer-first attitude.
• Strong empathy and ability to understand customer use cases and translate them into solutions.

Responsibilities

• Retain and expand the largest Enterprise customers.
• Collaborate with Sales to drive adoption within large organizations.
• Provide proactive technical guidance across all products.
• Assist with technical escalations with cross-functional teams.
• Surface use cases and feedback to Engineering to improve the platform.

Skills

Client-facing experience

Technical acumen

Empathy

Job description

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

As a Technical Account Manager, you'll be the strategic technical partner to our Enterprise customers, helping them get the most value from Hightouch. For each account in your book, you'll own the technical point of view. That covers their CDP and martech strategy, the technical whitespace map, and the consumption story that drives the highest possible rate of renewals and expansions.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities are to ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Product, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy