Technical Account Manager, Enterprise - East

Hightouch; United States; Remote; USD 160,000 - 250,000; Full time

Job summary

Hightouch seeks a Technical Account Manager to act as a strategic technical partner for our Enterprise customers. You’ll own the technical point of view for each account, guiding CDP and martech strategies, and driving renewals and expansions.

You will uncover customer use cases, navigate to optimal solutions, and champion data-enabled outcomes while helping evolve the Hightouch platform to meet future needs.

Qualifications

• 5-10 years of experience in a client facing and/or technology focused role.
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy.
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Responsibilities

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities are to ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Product, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Skills

Client facing

Project management

SQL

APIs

Troubleshooting

Cross-functional collaboration

Communication

Job description

About The Role

As a Technical Account Manager, you’ll be the strategic technical partner to our Enterprise customers, helping them get the most value from Hightouch. For each account in your book, you’ll own the technical point of view. That covers their CDP and martech strategy, the technical whitespace map, and the consumption story that drives the highest possible rate of renewals and expansions.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers

• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations

• From a technical perspective, your primary responsibilities are to ensure customers see the full value in Hightouch’s products, and advise on technical best practices

• Provide customers with clear proactive technical guidance and expertise across all our products

• Collaborate with Customer Support, Product, Engineering, and other teams to assist with technical escalations

• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We’re Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined

• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy

• Excellent project management and communication skills

• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)

• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen

• Ability to collaborate cross functionally with different teams and types of people

• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Compensation Details

On-Target Earnings Range: $200,000- $250,000 annually
Base Salary: $160,000-200,000 annually

OTE is one component of Hightouch’s competitive total rewards package and is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.