Technical Account Manager, Enterprise (West)

Hightouch; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Hightouch is seeking a Technical Account Manager to be the strategic technical partner for our Enterprise customers, owning the technical point of view across their CDP and martech strategy. You will guide customers toward optimal solutions, collaborate with multiple teams, and drive renewals and expansions by delivering clear, proactive technical guidance.

You will work closely with Sales and cross-functional teams to ensure customers realize full value from Hightouch products, surfacing use

Qualifications

• 5-10 years of experience in a client facing and/or technology focused role combining business and technical acumen.
• Ability to manage and execute technical projects with a customer-first mindset and empathy.
• Excellent project management and communication skills.
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools).
• Strong troubleshooting and problem solving with a continuous desire to improve technical acumen.

Responsibilities

• Retain and expand our largest Enterprise customers as a key Customer Success team member.
• Collaborate with Sales to strategize adoption of Hightouch within large organizations.

Skills

Client facing

Project management

Communication

Learning quickly

Troubleshooting

Cross-functional collaboration

Under pressure

Tools

SQL

APIs

Databases

Reporting tools

Job description

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

As a Technical Account Manager, you'll be the strategic technical partner to our Enterprise customers, helping them get the most value from Hightouch. For each account in your book, you'll own the technical point of view. That covers their CDP and martech strategy, the technical whitespace map, and the consumption story that drives the highest possible rate of renewals and expansions. In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities are to ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Product, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease