Remote Enterprise Restaurant Success Lead

Yelp; Boston (MA); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Base salary $110k-$130k per year

Medical, vision, dental

Mental health support

PTO & holidays

Parental leave

Wellness subsidy

401(k)

Employee stock purchase plan

Professional development reimbursement

Work from home reimbursement

Job summary

Yelp is seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You’ll own the full client journey from kickoff to renewal, working with operators from the C‑suite to the host stand and driving measurable ROI.

This role demands 4–6+ years in enterprise SaaS, strong project management, familiarity with POS and AI/voice platforms, and the ability to travel up to 50%.

Qualifications

• 4-6+ years in enterprise customer success or related SaaS roles for multi-location accounts
• Led complex multi-stakeholder software implementations from kickoff to go-live
• Experience with project management tools and Salesforce
• Familiar with restaurant tech ecosystem: POS, reservations, phone systems, AI/voice
• Retention and renewal revenue experience with executives
• Collaborate with Sales, Product, and Engineering across teams
• Reliable home-office internet; no satellite or mobile hotspot

Responsibilities

• Own the full lifecycle for a portfolio of multi-location restaurant groups (75+ units) using Yelp Host and Yelp Guest Manager
• Lead end-to-end implementations: scope, kickoff, configuration, testing, training, go-live
• Design and run phased rollouts from pilot to full deployment with multiple simultaneous projects
• Partner with Enterprise Account Executives for seamless sales-to-success handoffs
• Drive adoption and ROI through executive business reviews and data-driven insights
• Own renewals and growth via new locations, brands, and cross-selling
• Serve as voice of the customer with Product, Engineering, Support, and Sales
• Travel up to 50% for kickoffs, go-lives, and events

Skills

Project management

Cross-functional collaboration

Customer success

SaaS experience

Education

PMP certification (optional)

Tools

Asana

Smartsheet

Monday.com

Jira

Salesforce

POS systems

AI/voice platforms

Job description

Yelp is seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You’ll own the full client journey from kickoff to renewal, working with operators from the C‑suite to the host stand and driving measurable ROI.

This role demands 4–6+ years in enterprise SaaS, strong project management, familiarity with POS and AI/voice platforms, and the ability to travel up to 50%.