Enterprise Restaurant Account Lead (Remote)

Upside; Washington, Austin, Chicago, New York (District of Columbia, TX, IL, NY); Hybrid; USD 151,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity (ISOs)

401(k) program

Paid parental leave

Wellness memberships

Mental health support

Unlimited PTO

Flexible work environment

Lunch reimbursement

Employee Resource Groups

Learning and Development stipend

Transparent culture

Mission-driven company

Job summary

Upside is hiring a Strategic Account Manager to lead enterprise accounts in the restaurant vertical. You will gain product knowledge, coordinate with internal teams, and enhance retailer relationships through reporting and service.

You will report to the GM of Restaurant and work with analytics, product, marketing, and operations to ensure retailer value and growth. The role requires 7+ years in client-facing roles, including 4+ years in enterprise tech, strong public speaking, and travel up to

Qualifications

• 7+ years of client-facing experience including 4+ years of enterprise experience in technology.
• Experience exceeding goals in retention and growth targets.
• Experience public-speaking and the ability to speak to both formal and casual audiences.
• Strong analytical skills to translate analysis into talking points and stories.
• Project-management abilities including timeline management and report interpretation.
• Experience with restaurant industry or two-sided marketplaces is a major plus.
• Ability to travel up to 20%.

Responsibilities

• Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data to ensure client understanding and growth
• Identify and close expansion opportunities and long-term agreement conversions
• Predict and address concerns before they lead to churn risk
• Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
• Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
• Collaborate with internal Upside teams to provide a positive experience for our retailers

Skills

Client-facing experience

Enterprise experience

Public speaking

Analytical skills

Project management

Restaurant industry experience

Travel up to 20%

Education

Bachelor's degree

Job description

Upside is hiring a Strategic Account Manager to lead enterprise accounts in the restaurant vertical. You will gain product knowledge, coordinate with internal teams, and enhance retailer relationships through reporting and service.

You will report to the GM of Restaurant and work with analytics, product, marketing, and operations to ensure retailer value and growth. The role requires 7+ years in client-facing roles, including 4+ years in enterprise tech, strong public speaking, and travel up to