Enterprise Restaurant Success Manager — Remote & Travel

Yelp; New York (NY); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

Mental health support (Modern Health)

PTO and holidays

Parental leave

401(k) retirement savings plan

Employee stock purchase plan

Professional development reimbursement

Work from home reimbursement

Job summary

Yelp is seeking an Enterprise Restaurant Success Manager to own the full client journey for large multi-location restaurant accounts. You will drive implementations of Yelp Host and Yelp Guest Manager, partner with sales, and lead adoption and retention efforts across locations.

You will collaborate with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap while traveling up to 50% for kickoffs and reviews.

Qualifications

• 4+ years in enterprise customer success or related roles.
• Experience managing multi-location (75+ unit) accounts or enterprise restaurant/hospitality.
• Proven ability to lead complex software implementations from kickoff to go-live.
• Familiarity with restaurant technology ecosystems, POS, reservations, or AI/voice platforms.

Responsibilities

• Own the full customer lifecycle for a portfolio of multi-location restaurant groups (75+ units) using Yelp Host and Yelp Guest Manager.
• Lead end-to-end implementations with scoping, kickoff, configuration, testing, staff training, and go-live.
• Design and run phased rollouts from pilot locations to full deployment across multiple locations.
• Partner with Enterprise Account Executives for seamless sales-to-success handoffs and navigate complex client structures.
• Drive adoption at the location level and demonstrate measurable ROI in executive reviews.
• Own renewals and grow accounts through new locations, additional brands, and cross-selling Yelp Host and Yelp Guest Manager.
• Serve as the voice of the customer, collaborating with Product, Engineering, Support, and Sales to resolve issues.

Skills

Customer success

Project management

Stakeholder management

Communication

Negotiation

Tools

Asana

Smartsheet

Monday.com

Jira

Salesforce

Job description

Yelp is seeking an Enterprise Restaurant Success Manager to own the full client journey for large multi-location restaurant accounts. You will drive implementations of Yelp Host and Yelp Guest Manager, partner with sales, and lead adoption and retention efforts across locations.

You will collaborate with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap while traveling up to 50% for kickoffs and reviews.